/ PRIVACY & SAFETY

This privacy policy sets out how Slurpet Ltd. uses and protects any information that you give Slurpet when you use this website.

Slurpet Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Slurpet Ltd. may change this policy from time to time by updating this page. We ask that you check this page from time to time to ensure that you are informed of any changes.

We may collect the following information:

  • name and/or job title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Slurpet Ltd. may share information with governmental agencies or other companies assisting us in fraud prevention or investigation when:

  • permitted or required by law; or,

  • to protect against or prevent actual or potential fraud or unauthorized transactions; or,

  • investigating fraud which has already taken place. Personally identifiable information as submitted by our visitors is not sold to other companies for marketing purposes.

 

Cookies.

Like most other websites, Slurpet Ltd. uses cookie technology throughout this Site. A cookie is a small removable data file that is stored by your web browser on your computer which often includes an anonymous unique identifier. Cookies are used to provide customers with tighter security, customized content, tracking of orders and shopping cart items. Slurpet Ltd. uses both session and persistent cookies on this Site; session cookies expire at the end of a particular visit to our Site, while persistent cookies (also called stored cookies) remain active until you disable them through your browser settings, or until a pre-set expiration date. Unfortunately, customers who turn off cookies in their browser settings will not be able to shop from this Site.

Questions And Feedback

We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at support@slurpet.co.nz.

/ Delivery & Return Policies

Delivery

Here at Slurpet Ltd., we source, cook, pack and deliver your orders as if they were our own, so you can rest assured that they will reach you in tip-top condition.

To maintain the integrity of every purchase, all of our orders are delivered in thermal insulated packs. Our trusted delivery partner is specially trained to handle our products with care and to avoid exposing frozen and chilled food products to prolonged periods of sunlight.

We provide dog food delivery in New Zealand nationwide, we use a trusted courier for orders outside Auckland to get your orders to you quickly and safely.

Please allow 1-2 days of preparing time, i.e. orders placed on Monday at 12:00 noon will be ready for delivery on Tuesday or Wednesday. We will text you on the day of delivery. 

Due to the perishability of our products, please ensure that there is someone at the address to receive the order, or leave us an order message of the safe place in your address to leave the parcel.

Please note that full payment is required prior to delivery. We reserve the right to refuse delivery if payment has not been completed. Check delivery information here.

 

Return Policy

Our goal at Slurpet Ltd. is to offer our consumers 100% satisfaction and success with the use of our products.

Slurpet Ltd. guarantees all of our products to be of the highest quality available. We will make every effort to assist each consumer with the successful feeding of our foods to your pet.

If your pet is dissatisfied with our product due to bad food quality and food safety issues, please contact us directly at 021-02851052 or email us at slurpet.foods@gmail.com and we will be glad to discuss the issue and the potential refund of your purchase.

Cancellations

You may cancel an order any time prior to shipment.

/ WHOLESALE INQUIRIES

We welcome Bulk orders from all businesses. Please drop us a line and we will contact you in 24hrs.

/ PAYMENT METHODS

- Credit / Debit Cards

- Online Banking
- Afterpay